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Tips for mastering the video call

  • 1.  Tips for mastering the video call

    Posted 04-21-2020 09:45
    By now, we've all likely had experience with Zoom, Google Hangouts, Microsoft Teams, or other video conferencing platforms. For an upcoming Career Connection column, what tips would you give to others to help them communicate effectively on video calls? This could include team check-in calls, webinars, etc.

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    Loraine Kasprzak MBA
    Managing Director,Advantage Marketing Consulting Services
    Advantage Marketing Consulting Services
    Westfield NJ
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  • 2.  RE: Tips for mastering the video call

    Posted 04-22-2020 23:46
    An important aspect of communicating is listening.  Don't multitask.  Listen to the others on the call as if you are in the room with them.  I like to take notes to keep myself focused on listening.

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    Marise Textor PE
    Manager Regulatory Affairs
    Marathon Petroleum Company
    El Paso TX
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  • 3.  RE: Tips for mastering the video call

    Posted 04-23-2020 10:29
    I am so guilty of multitasking during  video calls, if I"m not presenting! Thank you for the reminder about the importance of staying focused.

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    Loraine Kasprzak MBA
    Managing Director,Advantage Marketing Consulting Services
    Advantage Marketing Consulting Services
    Westfield NJ
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  • 4.  RE: Tips for mastering the video call

    Posted 04-24-2020 11:48
    It's a new world.  We might as well get used to it and get good at it.  

    I imagine there might also be intra-office VC - with people down the hall.







  • 5.  RE: Tips for mastering the video call

    Posted 04-24-2020 16:15
    Don't join meetings on speakerphone.  Ever.  Really.  If you think you sound good on speakerphone, check around.  Ask your friends if it is easier to understand you when you are on speakerphone.  It isn't.   Sound quality is already challenged on videoconferences.  Invest in a decent headset or high quality earbuds and if you aren't willing to hold the phone to your ear, use them.

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    -Kirsten

    Kirsten Rosselot
    Process Profiles
    Calabasas, CA United States
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  • 6.  RE: Tips for mastering the video call

    Posted 04-27-2020 10:09
    Kirsten, another bad habit of mine! You're right in saying sound quality is already challenged, especially on Zoom calls.

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    Loraine Kasprzak MBA
    Managing Director,Advantage Marketing Consulting Services
    Advantage Marketing Consulting Services
    Westfield NJ
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  • 7.  RE: Tips for mastering the video call

    Posted 04-27-2020 10:11
    What constitutes "good manners" when on a video call? I'm seeing, for instance, that often people try to talk over others and that doesn't seem to work well.

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    Loraine Kasprzak MBA
    Managing Director,Advantage Marketing Consulting Services
    Advantage Marketing Consulting Services
    Westfield NJ
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  • 8.  RE: Tips for mastering the video call

    Posted 04-27-2020 13:04
    Good manners on a videoconference means being tolerant and practicing self-awareness if it seems like someone is talking over you.  There is a sound lag on videoconferences.  To check this out, set up a videoconference with a friend and try to sing a song with each other.  People aren't interrupting because they are clods, they are interrupting because when they started speaking, they couldn't hear that someone else was already speaking.   Bear in mind that the person you think is talking over you might be thinking the same of you.

    I am a contractor and get exposure to a wide variety of videoconferencing platforms.  All platforms suffer from reduced sound quality.  With the extra traffic created by stay-at-home orders, some of them fail to provide sound at all on occasion.  But never mind speakerphone being a no-go while videoconferencing, using speakerphone even during personal phone calls is a bad idea.  Try to give the person you're talking to the best listening experience possible and don't use speakerphone except as a last resort.

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    -Kirsten

    Kirsten Rosselot
    Process Profiles
    Calabasas, CA United States
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  • 9.  RE: Tips for mastering the video call

    Posted 04-28-2020 00:08
    There are a few other things... Make sure that you are muted when you are not speaking online (e.g., via ZOOM).  If you are typing - the keystrokes trigger the camera to switch over to you - even when you are not talking.

    CSG

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    Christine Grant
    Associate Dean and Professor
    Raleigh NC
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